Cancellation Policy

Last updated: 06.05.2024

Account owners can follow these instructions to cancel:

  • Newsletter: Click on the unsubscribe link on the News or Info Mail you get from us.
  • OII-Account: (coming soon)

Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else. If you no longer know who the account owner is, contact us, and we’ll reach out to any current account owners at the email addresses we have on file.

What happens when you cancel an account?

We’ll permanently delete the content in your account from our servers 30 days after cancellation, and from our backups within 60 days. Retrieving content for a single account from a backup isn’t possible, so if you change your mind you’ll need to do it within the first 30 days after cancellation. Content can’t be recovered once it has been permanently deleted.

Orient-Institut Istanbul initiated cancellations

We may cancel accounts if they have been inactive for an extended period (more than 365 days).

We also retain the right to suspend or terminate accounts for any reason at any time, as outlined in our Terms of Service. In practice, this generally means we will cancel your account without notice if we have evidence that you are violating the restricted use agreement.